Terms and Conditions & Service Agreement
Last Updated: September 2026
Company Name: Altervox Solution LLC
Location: Louisville, Kentucky
1. Introduction and Acceptance of Terms
Welcome to Altervox Solution LLC. By accessing our website, booking our mobile automotive diagnostic, locksmith, or repair services, or submitting your contact information through our forms, you agree to comply with and be bound by these Terms and Conditions and our Service Agreement. If you do not agree to these terms, please do not use our services or submit your information.
2. Services Provided
Altervox Solution LLC provides professional mobile automotive electrical diagnostics, module programming, key generation, locksmithing, and general automotive mechanical services in the Louisville, Kentucky area. All services are subject to technician availability, accurate vehicle description, and diagnostic evaluation upon arrival.
3. Customer Authorization & Warranty
By requesting our services, the customer certifies they are the legal owner of the vehicle or authorized by the legal owner to request service.
* Warranty Terms: Labor is warranted for 30 days. Parts supplied by Altervox Solution LLC are covered only by the manufacturer's warranty, where applicable. Altervox Solution LLC provides no warranty on parts supplied by the customer; if a customer-supplied part fails, any resulting diagnostics, removal, reinstallation, programming, or labor is billed as a new service. This warranty excludes normal wear, accidents, abuse, water damage, low voltage, aftermarket modifications, manufacturer defects, and pre-existing conditions.
4. Payment Terms
Payment is due in full upon completion of service, unless otherwise agreed upon in writing by Altervox Solution LLC.
5. Limitation of Liability
Altervox Solution LLC shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, communication channels, or delays in mobile service due to unforeseen circumstances, weather, or traffic conditions in Louisville, KY.
6. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted directly on this page with an updated revision date.
7. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through our official website or business communication channels in Louisville, Kentucky.
8. Service Call Fee & Travel Charges
Altervox Solution LLC operates as a mobile automotive service covering the Louisville, Kentucky area. A mobile service fee or travel charge (Service Fee) applies to all dispatched service calls, diagnostics, and mobile locksmith appointments. This fee covers travel, time, and initial on-site evaluation, and is separate from the cost of parts or specialized labor. The technician will confirm any applicable Service Fee prior to dispatch or upon initial arrival.
Privacy Policy & SMS Messaging Terms
Last Updated: September 2026
Company Name: Altervox Solution LLC
Location: Louisville, Kentucky
1. Overview
At Altervox Solution LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and mobile services.
2. Information We Collect
Any personal information you provide—including your name, address, phone number, email, and vehicle details—is collected solely for the purpose of communicating with you, scheduling appointments, performing mobile automotive services, and sending related service updates.
3. SMS Text Messaging Terms and Consent
By providing your phone number and checking the consent box on our contact or booking form, you expressly consent to receive transactional and operational text messages (SMS) from Altervox Solution LLC.
* Purpose: Messages will be strictly related to your service appointments, scheduling updates, technician status, and service follow-ups.
* Message Frequency: Message frequency may vary depending on active service requests and ongoing diagnostics.
* Cost: Standard message and data rates may apply according to your mobile carrier plan.
* Opt-Out / Cancellation: You can cancel the SMS service at any time. Simply reply "STOP" to any text message sent from us. Upon sending "STOP", we will send you an SMS confirmation, and you will no longer receive text messages from us. To rejoin, simply sign up again as you did initially.
* Help / Assistance: If you are experiencing issues with the messaging program, reply "HELP" for assistance, or contact us directly at our official business email or phone.
* Carrier Liability: Carriers are not liable for delayed or undelivered messages.
* Condition of Consent: Consent to receive text messages is never a condition of purchase or required to obtain our services.
4. Data Security & Sharing
We do not sell, rent, trade, or share your mobile opt-in data, phone numbers, or personal information with third parties for marketing or promotional purposes under any circumstances.
5. Changes to This Policy
We may update this Privacy Policy from time to time. Any modifications will be posted directly on this page with a revised date.
6. Contact Information
If you have any questions regarding our Privacy Policy or SMS terms, please contact us through our official website or business channels in Louisville, Kentucky.